CXM/ CRM Segment Expertise
Bespoke Partners is the leading executive search firm recruiting value-creating leaders for software and SaaS companies that are breaking new ground in Customer Experience Management (CXM) and Customer Relationship Management (CRM).
Sub-Sectors CXM:
Sub-Sectors CRM:
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Customer Feedback and Survey Tools
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Voice of the Customer (VoC)
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Customer Engagement
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Customer Journey Mapping
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Customer Analytics
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Online Reputation Management
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Sales Automation
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Marketing Automation
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Customer Service, Success and Support Management
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Analytics and Reporting
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Collaboration Tools
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Contact Management
End Markets Include:
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Retail / eCommerce
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Financial Services
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Healthcare
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Hospitality and Travel
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Professional Services
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Education
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Media & Entertainment
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Supply Chain / Manufacturing
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Real Estate
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and more
Track record for this Practice:
30+
CXM/ CRM Executive Placements
$137M
Average PorTCo Scale
$245M
Enterprise Value Created
97
Average Days to Close
21%+
Average Revenue Growth
Functions placed: CEO, Finance, GTM (Sales, Customer Success, Marketing), Product & Tech, and HR
Our ultra-efficient Search and Leadership Advisory services will source, place, and accelerate the onboarding of CXM & CRM leaders.
Our unique Search 2.0 process ties your search for CXM & CRM leaders back to your investment thesis, resulting in enhanced value for private equity backed software or SaaS companies.
Find out why Bespoke is the search firm of choice for CXM & CRM, and why our candidates excel at implementing new programs, understanding and empathizing with customer needs to deliver enhanced experiences.
Looking for high-impact CXM & CRM leaders?
Why Bespoke for recruiting
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Exclusive
Exclusively for private equity-backed companies: CXM & CRM Leaders who drive disruptive innovation and transform operations generate growth and drive strategic business objectives to achieve investment theses
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Efficient
Ultra-efficient recruiting with 95% success rate
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Unique
Unique network & data-driven process find transformative CXM & CRM leaders in half the average time
Winning results
Examples of our CXM & CRM leader placements
Growth on All Fronts
3 Bespoke placed executives lead a Customer Engagement software provider portfolio company to new heights including multiple AI-powered products, a new and powerful partnership agreement to reach a wider audience and was even awarded received multiple awards from Trust Radius.
Customer Journey Mastered
Bespoke appointed several finance executives for a Customer Experience software provider firm
that went on to launch multiple products that included AI innovations, successful and key acquisitions and multiple awards from various entities for voice of customer.
DX Powerhouse
Bespoke appointed leadership team of 5+ executive catapults a digital experience software provider portfolio company to success through two critical acquisitions to expand digital experience and accessibility, and a collaboration to future proof brands amongst the ever-present changes in the industry.
Bespoke-placed Leaders drive innovation
We place CXM & CRM leaders with proven track records in:
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Designing and launching disruptive innovations that realign existing CXM & CRM markets while creating new ones.
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Data Science and Machine learning to develop and implement sophisticated solutions.
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Crafting and articulating technology visions that shape the CRX & CRM industry and position a company as a leader and innovator.
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Optimizing touchpoints within the customer journey using data.
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Mapping investment thesis and value creation plans, and translating them into clear goals and objectives for the company to act on.
Search 2.0™
Data-Driven Executive Recruiting Mapped to Value Creations Plan, Cutting Human Capital Risk.
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Data-driven
Search based on management science finding leaders who create value, typically in half industry average time
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Advanced Scorecarding
Comprehensive view of the candidate fit with the role
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Deep Validation
Typically 10+ backchannel references per candidate
Your full-spectrum human capital partner
Bespoke Partners is the leading software executive search firm and the top private equity recruiter. We have transformed hundreds of companies with our recruiting expertise in: CEOs, CFOs, CROs, CMOs, CSOs, CCOs, CCSOs, CHROs, CPOs, CTOs, CIOs, CISOs, VPs of Engineering, VPs of Marketing, VPs of Sales, VPs of Product, VPs of Customer Success, VPs of HR, VPs of Operations, Controllers, VPs of FP&A, Presidents, GMs, Board Members, Operating Partners and many more.